UCMS - User and Client Management Service 1.9

UCMS – User and Client Management Service
Developer: Atos India

UCMS is a centralized platform for managing both user identities and client organizations across their full lifecycle. Developed by Atos India, it unifies onboarding, access control, account administration, and oversight into a single, secure system. UCMS helps enterprises and service providers streamline operations, strengthen security, and deliver a better experience to internal users and external clients alike.

Key capabilities:

• Unified profiles: Consolidate user and client data for a single, accurate source of truth.
• Lifecycle automation: Orchestrate onboarding, role changes, and offboarding with configurable workflows and approvals.
• Access control: Apply role-based access, least privilege, and policy-driven permissions consistently.
• Authentication and federation: Support SSO and MFA, with standards-based integration (e.g., SAML, OAuth2/OpenID Connect) and directory connectivity (e.g., AD/LDAP).
• Client account management: Model organizations, hierarchies, contracts, SLAs, and contacts with delegated administration.
• Self-service: Enable users and clients to manage profiles, requests, and access with built-in approvals.
• Auditing and reporting: Maintain detailed logs, dashboards, and exportable reports to support governance and compliance efforts.
• Integration-first: Connect to CRM, ERP, ITSM, and custom apps via REST APIs and webhooks.
• Scalability and resilience: Multi-tenant architecture with high availability and horizontal scalability.
• Security and data protection: Encryption in transit and at rest, fine-grained controls, retention policies, and consent management.
• Flexible deployment: Cloud, on-premises, or hybrid options to meet regulatory and operational needs.

Business outcomes:

• Faster time-to-access and reduced administrative overhead
• Stronger security posture and easier compliance reporting
• Consistent, high-quality onboarding and support for clients
• Clear visibility and control across users, access, and client accounts

UCMS - User and Client Management Service is developed by Atos India. The most popular version of this product among our users is 1.9.

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